What is the warranty on the Firefly products?
The Limited Warranty applies only to products manufactured by National Concessions Group, Inc. that can be clearly identified by the Firefly TM trademark name or logo. The Limited Warranty does not apply to normal wear and degradation of the batteries or lid gasket.
Can I buy a fake Firefly vaporizer?
Since the launch of the Firefly, counterfeit vaporizers have surfaced on the market. If you decide to buy online, make sure to check our list of authorized retailers. The best way to avoid this is to order directly from our site. Here are some tips for identifying a fake for Firefly:
Is the Firefly vapor app coming to iOS devices?
While Apple’s decision is concerning, it’s important to note that the Firefly App is not necessary to operate the device itself. For those who have already downloaded the Firefly Vapor app to their iOS devices, there is no immediate impact.
Is there an extra fee for shipping from Firefly?
This is not an extra fee charged by Firefly, but rather collected by your local shipping courier in accordance with this legal requirement. Please contact your local tax agency with questions about these fees as they will vary between different provinces and countries.
How long is the warranty on Firefly?
provides a limited warranty on the Firefly TM device against defects in material and/or workmanship under normal use for a period of (2) years from the date of purchase. This limited warranty is transferrable.
How long does it take to return a Firefly?
We accept returns of most Firefly purchases within 7 days of the original delivery date, less a 15% re-stocking fee. The product must be unused and in its original factory-sealed condition to be eligible for return. We cannot accept any returns of any used products unless it's determined by our Customer Service Department that the item may be defective in some way. All returns must be accompanied by a Return Materials Authorization (RMA) number; otherwise, they will be refused and returned back to the shipper. If your Firefly unit is not working, please take the following steps for resolution. Please note: the warranty inspection and repairs process can take from 10-14 business days, depending on scheduling and the availability of parts required.#N#The Firefly can only be shipped within the U.S. and Canada. Warranty service and returns will only honored within these geographical locations.
Why is the draw on Firefly so long?
Because each draw from Firefly has a broad temperature range, it delivers more of these ingredients and flavors than any other vaporizers. As you inhale, the temperature climbs from room temperature to over 400°F, releasing each ingredient as the temperature rises. This is why each draw on a Firefly is slightly longer.
How to activate Firefly 2+?
There is no power button on Firefly 2+. To activate the heating sequence, place your fingers on the touch sensors located on either side of the device. To stop heating, remove fingers from touch sensors. While the heating sequence is activated by the sensors, no heat touches your flower or concentrates until you start to draw.
What is the challenge of vaporizing plants?
The challenge in vaporizing complex plants is the dispersion of activation temperatures.
How does a firefly glow?
The Firefly's glow is produced by the heating element glowing through the borosilicate glass heating chamber. Much more than an LED or digital display, it creates a sense of connection to the vaporizing experience since you see the real power and heat that creates your vapor.
What is a firefly?
The Firefly is a true portable convection vaporizer. Convection heating produces the highest-quality vapor by pre-heating the air before it passes through the material, which is the optimal method for extracting the most flavors and active ingredients.
